CANCELLATION POLICY

We are committed to providing exceptional medical care. To ensure efficient service for all patients, we kindly ask for a minimum of two hours' notice if you need to cancel or reschedule your appointment. This will help accommodate other patients in need of care.

Please note that a $35.00 cancellation fee may be incurred for missed appointments.

All our allied health practitioners follow a 24-hour cancellation policy, which may result in a charge of 50%-100% of the total consultation cost.

Consultations are typically scheduled by appointment, however, we strive to accommodate any unexpected or urgent concerns. Kindly notify our welcoming reception staff when calling if you have urgent matters to address.

If you plan to discuss multiple medical issues, please inform the receptionist in advance to schedule a longer consultation. This will ensure your needs are met and help minimize waiting times for other patients.

Appointments are usually scheduled at 15-minute intervals. For your initial visit, a 30-minute appointment is necessary to allow ample time for obtaining your complete medical history.

In the event that multiple family members need to see the doctor simultaneously, please schedule separate appointments for each individual.

When booking an appointment, kindly inform the receptionist of the reason to allocate the appropriate time with your doctor. If you are unable to make a scheduled appointment, we appreciate your prompt notification.

COMPLAINTS

ZERO TOLERANCE POLICY

Our medical practice and healthcare providers maintain a strict zero tolerance policy against any type of aggressive, threatening, or intimidating conduct (whether verbal, physical, or otherwise) towards our staff or fellow patients.

Individuals exhibiting such behavior will be promptly asked to leave the premises if in person, or have their phone call terminated immediately if over the phone. Consequently, medical care will no longer be provided to someone who displays aggression or intimidation. The patient can choose another healthcare provider for continued care, and their medical records will be seamlessly transferred for ongoing patient care.

PRIVACY POLICY

At our practice, we are committed to upholding the ten National Privacy Principles. We ensure that your personal health information is kept strictly confidential and accessible only to authorized staff members.

Respecting your privacy is of utmost importance to us, and therefore:

- We do not disclose patient details or medical information over the phone or email.

- Medical information will not be shared with a partner or other family member without explicit consent.

- Parental consent is required to disclose medical information of a child aged 14 or older to a parent.

Please be aware that, as per legislation and Medicare regulations, a child aged 14 or over may seek medical treatment alone without parental consent.

If you have any apprehensions regarding the handling of your personal health information, please consult your doctor or our Practice Manager, Jessica Barbera.